Harrison Is a Manager at the Local Post Office

Harrison is a manager at the local post office.He wants to find ways to improve worker motivation,and has read about the Hawthorne studies conducted by Elton Mayo and his colleagues.He believes these studies offer important insights into what motivates employees.Harrison is not likely to support the methods and ideas associated with scientific management.
Scientific management had little concern for how "human factors" could motivate employees.In the Hawthorne studies,however,Mayo and his colleagues showed that human factors could have a major influence on worker productivity.They concluded that the reason productivity increased no matter how physical working conditions were changed was that the employees who participated in the experiment felt special,and developed a sense of camaraderie that made their work more enjoyable.This improved their job satisfaction,leading to higher productivity.