Telewhiz,Inc.just contracted with a firm in the Philippines to provide customer service for its cell phone customers.Although there were cheaper labor markets that Telewhiz could have tapped,customers have reported that they understand English speaking Filipino people better than English speaking people in other countries.As an outsourcing option,it is a good compromise.
Firms should consider how offshore outsourcing benefits the customer.If customers can receive the same comparable service that they would receive from a domestic call center,the move offshore is probably a good decision.

Question

Quizplus · Accepted Answer

The passage suggests that considering how offshore outsourcing benefits the customer is important, and if customers can receive the same level of service as they would from a domestic call center, then the move offshore is a good compromise. Therefore, option A is true.