All the identified critical dimensions of product quality and service can be objectively measured using physically visible criteria.

Question

Quizplus · Accepted Answer

While some critical dimensions of product quality and service can be objectively measured using physically visible criteria (such as size, weight, color, and shape), others may require subjective assessments (such as taste, smell, texture, or customer satisfaction). Additionally, some dimensions of quality and service may be more difficult to quantify or measure objectively, such as innovation, reliability, responsiveness, or empathy.

All the Identified Critical Dimensions of Product Quality and Service