Objective, helpful comments that build goodwill, improve others' work, and help both parties achieve their goals are called
A) paralanguage.
B) constructive feedback.
C) back-channeling.
D) heuristics.
E) small talk.

Question

Quizplus · Accepted Answer

Constructive feedback is the only option that fits the description of objective, helpful comments that build goodwill and help both parties achieve their goals. Paralanguage refers to nonverbal communication cues such as tone of voice and body language. Back-channeling refers to responses such as nodding and "uh-huh" that indicate the listener is actively engaged in the conversation. Heuristics are mental shortcuts used to simplify decision-making. Small talk refers to informal conversation that is often used to build rapport but does not necessarily serve a specific goal of improving others' work.

Objective, Helpful Comments That Build Goodwill, Improve Others' Work, and Help