When screening a phone call, an assistant to a busy executive must
A) courteously ask the purpose of the call.
B) put the caller on hold for however long it takes the executive to be ready.
C) promise to have the executive return the call.
D) promptly redirect the call to another assistant.
E) disconnect the call if the executive is busy.

Question

Quizplus · Accepted Answer

Courteously asking the purpose of the call allows the assistant to determine the urgency of the call and whether it needs to be forwarded to the executive or can be handled by the assistant or another member of the team.

When Screening a Phone Call, an Assistant to a Busy