Which of the Following Statements About Writing Bad-News Messages Is

Which of the following statements about writing bad-news messages is true?

A) If you must say "no," it is best to use the direct approach.
B) It is best to use the indirect approach if you expect your reader to accept the negative news routinely.
C) A direct approach may be appropriate if you need to convince your readers that there is a problem they must act to solve.
D) The indirect approach should be used with all bad-news messages.
E) The direct approach should be used if you expect your message to shock or anger your reader.