Shalene works for a hotel and needs to write a bad-news message to a group that has asked to use the hotel's conference space at a drastically reduced rate that wouldn't cover the expense of setting up the room and cleaning it after. In setting up her negative news, Shalene's goal is to

Question

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Shalene's goal should be to explain the limitations of the hotel's resources and the rationale behind the decision not to offer the discounted rate in a way that the group can understand and accept as reasonable. This will help to maintain a positive relationship with the group and potentially lead to future business. Shaming or dismissing the group is unprofessional and could damage the hotel's reputation. Implying that the group might get the space could lead to false expectations and disappointment. Stating that the group is being unreasonable may also come across as unprofessional and defensive.

Shalene Works for a Hotel and Needs to Write a Bad-News