Which of the following is a good strategy to use when delivering bad-news messages?

Question

Quizplus · Accepted Answer

Showing that the reasons for the negative decision will benefit the reader helps to soften the blow and make the message more palatable. It also helps the reader understand the reasoning behind the decision and may prevent them from feeling like the decision was arbitrary or unfair. Offering an alternative solution for regular customers is also a good strategy, but it was not one of the choices listed. Directly telling your readers where they went wrong and what led you to refuse their request can come across as confrontational and may damage the relationship with the reader. Delivering the message without any explanation or reasoning can be confusing and may cause the reader to be upset or feel like they are being ignored. Emphasizing the main negative point can be helpful to ensure the message is clear, but it is not enough to make the delivery effective.

Which of the Following Is a Good Strategy to Use