What are the two primary goals of a refused request?

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The two primary goals of a refused request are to present the bad news and maintain goodwill. It is important to deliver the refusal in a sensitive and respectful manner while also trying to preserve the relationship with the reader. Convincing the reader that they are at fault or ignoring the bad news is not an effective or appropriate approach. Apologizing and presenting an alternative solution can be helpful, but they are not the primary goals of a refused request.

What Are the Two Primary Goals of a Refused Request