Dorian has received a message from a customer. The customer claims that the wooden rocking chair she bought from Dorian's company was ruined in the rain, so she wants her money back. The furniture Dorian's company makes is all intended for inside use, and this is stated in the care guide given to each customer at the time of sale. In order to respond to this customer, Dorian needs to write

Question

Quizplus · Accepted Answer

The customer is asking for a refund for a product that was clearly intended for indoor use only and the care guide provided at the time of sale also stated so. Therefore, Dorian should write an adjustment refusal stating that the company is not responsible for damage caused due to misuse or not following the care guidelines provided.

Dorian Has Received a Message from a Customer