Question 1

Which of the following statements about email is true?

Accepted Answer

Email revolutionized business communication by providing a faster, more efficient method of communicating with colleagues, clients, and customers. It also allows for easy documentation and record-keeping of conversations.

Question 2

The automation of tasks by smart machines

Accepted Answer

When tasks are automated by smart machines, employees are able to spend more time on tasks that require strong interpretive skills, such as decision-making and problem-solving. This improves the overall productivity and efficiency of the workforce, as well as the quality of the work performed. However, it does not necessarily improve social intelligence, visual literacy, ethical reasoning, or information literacy. Technological competence may be improved, but it is not the primary benefit of task automation.

Question 3

Social intelligence is best defined as the ability to

Accepted Answer

Social intelligence involves understanding and managing social situations, including quickly assessing the emotions and intentions of others and adapting one's communication and behavior accordingly. Choices A, C, D, and E are related to other types of intelligence, such as technical or analytical intelligence, or simply good manners rather than social intelligence.

Question 4

Identify the impact of new media on communication.

Accepted Answer

New media have made it easier to communicate and collaborate with people outside of an organization, expanding the resources available for problem-solving and decision-making. This has led to increased innovation and diversity of thought.

Question 5

When interacting in social situations, an employee is expected to follow a set of behaviors known as

Accepted Answer

Business etiquette refers to the set of socially acceptable behaviors that are expected of individuals in professional and social situations. This includes manners, communication, dress, and other aspects of behavior in the workplace or other professional settings.

Question 6

Baby Boomers refer to those people who

Accepted Answer

Baby Boomers are a generation of people who were born between 1946 and 1964, following the end of World War II.

Question 7

The ability to meaningfully, accurately, and efficiently create and interpret pictures and other graphics is known as

Accepted Answer

The ability to create and interpret pictures and other graphics is known as visual literacy. Visual literacy involves understanding how to create and analyze visual messages, using images to communicate effectively, and interpreting and evaluating visual information. It is an important skill in today's digital world, where visual communication is increasingly prominent.

Question 8

Part of having ______ means understanding that businesspeople from other countries may have very different attitudes about punctuality and efficiency.

Accepted Answer

Cross-cultural competency refers to the ability to interact effectively with people from different cultures, which includes understanding and respecting cultural differences in areas such as communication, behavior, and work practices. This includes understanding that attitudes towards punctuality and efficiency may vary across different cultures and adapting one's own behavior accordingly.

Question 9

The advent of new media has

Accepted Answer

The advent of new media has increased the need for employees who have social intelligence as they need to effectively communicate and engage with customers, clients, and other stakeholders through various digital platforms.

Question 10

Which of the following constitutes an internal audience for a business?

Accepted Answer

The company's employees constitute an internal audience as they are part of the organization itself. Competitors, customers, suppliers, and government officials are all external audiences.

Question 11

Cross-cultural competency is best defined as the ability to

Accepted Answer

Cross-cultural competency involves understanding and adapting to differences in values, beliefs, and behaviors across different cultures. Option A accurately describes these differences, including individualism vs. collectivism, religious beliefs, political environment, and social hierarchy. Options B, C, D, and E do not accurately reflect the concept of cross-cultural competency.

Question 12

Which of the following is an example of internal-operational communication?

Accepted Answer

Internal-operational communication refers to communication within an organization, particularly between management and employees. A memo from the company president to her subordinates regarding sales targets falls under this category. The other options are either external communication (A, B, D) or transactional communication (C).

Question 13

Heidi is an energy drink salesperson. When selling her firm's drinks in the United States, she emphasizes how they will give consumers them the extra edge they need to get ahead in life. However, when selling them in China, she instead emphasizes how consumers will be better able to meet their family and work responsibilities. By doing this, Heidi demonstrates

Accepted Answer

Heidi is exhibiting cross-cultural competency by tailoring her sales pitch to the specific cultural values and priorities of each country.

Question 14

The head of the marketing department at Plural Publishing sends an email to the company's three project managers, asking them to send the back cover copy for each book being published in the spring. This is an example of

Accepted Answer

The email is being sent within the company, specifically to the three project managers who are responsible for publishing the books. This makes it an example of internal-operational communication, which involves communication within an organization that focuses on operational issues or tasks.

Question 15

Computational thinking is best defined as the ability to

Accepted Answer

Computational thinking involves the ability to work with data, identify patterns, and use data to make informed decisions and design solutions. It is a problem-solving approach that involves breaking down complex problems into smaller, more manageable parts and using algorithms and logical thinking to create solutions. Choices B, C, D, and E are not accurate definitions of computational thinking.

Question 16

The widespread use of the Internet has

Accepted Answer

The widespread use of the internet has made it easier for individuals to access information about companies and their practices. This has increased the importance of developing a socially responsible image in order to maintain a positive reputation among customers and stakeholders.

Question 17

Which of the following statements is true about increasing gender, age, and ethnic diversity in the workplace?

Accepted Answer

Increasing gender, age and ethnic diversity in the workplace has led to a significant increase in the requirement for cultural agility in workplace communication. With different cultures, genders and age groups, it is essential to have the ability to adapt to different communication styles and norms to effectively communicate with coworkers and clients.

Question 18

Mira reviews user information collected by her company's website and uses it to create targeted marketing materials. Mira is using

Accepted Answer

Mira is using computational thinking to analyze data and create targeted marketing materials.

Question 19

Which of the following is a current challenge for business communicators?

Accepted Answer

The increased focus on corporate social responsibility is a current challenge for business communicators as they need to effectively communicate the organization's commitment to socially responsible practices to multiple stakeholders.

Answer: E
 The decreased usage of electronic correspondence by business writers is a current challenge for business communicators as they need to adapt their communication methods to reach their audience through other means.

Question 20

Which of the following is true about internal-operational communication?

Accepted Answer

Internal-operational communication refers to the exchange of information within a business, particularly between managers or supervisors and their subordinates. This includes orders, instructions, feedback, and other messages relevant to the daily operations of the business. Options A, B, D, and E refer to external communication with customers, vendors, government agencies, and suppliers and are therefore not correct.

Quiz 1: Communicating in the Workplace