Business professionals may consider using a less-rich channel of communication when bad news becomes more controllable, less likely, and/or less severe.

Question

Quizplus · Accepted Answer

When bad news becomes more controllable, less likely, and/or less severe, it may be appropriate to use a less-rich channel of communication, such as email, to communicate with stakeholders. This can help prevent unnecessary panic and alleviate any concerns without creating unnecessary alarm.

Business Professionals May Consider Using a Less-Rich Channel of Communication