Vanessa, the Customer Relationship Manager at Silver Fish Inc

Vanessa, the customer relationship manager at Silver Fish Inc., has to decline an unreasonable claim made by a customer. Vanessa will not be able to replace the product or provide a refund because the cause of damage is not covered by the product warranty. Which of the following is the best teaser statement for Vanessa to use in the subject line of her bad-news email?

A) response to your claim
B) rejection of your claim
C) malfunction of our product
D) appreciation for your business
E) your false claim