Ursula, a team manager at the head office of Elixir Corp. in Germany, was sorry that her subordinates in the French unit of the company had to be laid off. She sent an email to deliver this bad news to her French subordinates. Which of the following justifies Ursula's decision to deliver the message through email instead of meeting them in person?

Question

Quizplus · Accepted Answer

The justification for delivering the bad news through email instead of in person is that Ursula works in a virtual team, which limits her ability to meet the French subordinates in person. Option A is incorrect because a personal meeting is a richer communication channel as it allows for immediate feedback and clarification. Option C is incorrect because employee layoffs have high severity and low controllability. Option D is incorrect because delivering bad news in person shows concern and goodwill. Option E is incorrect because delivering bad news in writing may harm Ursula's credibility.

Ursula, a Team Manager at the Head Office of Elixir