For the majority of bad-news messages, it is advisable to

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Keeping the structure of the message as indirect as possible can help soften the blow of bad news and make it more palatable for the recipient. However, it is still important to be clear and direct in the message. Providing specifics and details can also be important in certain situations, but the structure should still aim to be indirect. Allowing scope for speculation and anxiety or keeping the message impersonal can make the situation worse for the recipient. While expressing sympathy is important, it does not necessarily need to be longer than two sentences.

For the Majority of Bad-News Messages, It Is Advisable to