At an annual training meeting, Watson says, "Managers have to stop using the good news-bad news-good news approach for performance reviews. It gives poor performers a false sense that their work is acceptable." Watson is asking the managers to stop applying the ______ approach to delivering bad news.

Question

Quizplus · Accepted Answer

The good news-bad news-good news approach is commonly referred to as the "sandwich" method, where the bad news is sandwiched between two positive statements. Watson is asking managers to stop using this approach because it can create confusion and false expectations for poor performers.

At an Annual Training Meeting, Watson Says, "Managers Have to Stop