Clement, a customer service representative at Sarah's Supermart, has a tough time handling customers during his first week on the job. Carlo, Clement's colleague, guides him through this difficult period. Afterward, Clement writes Carlo an email to thank him warmly for his help. Carlo neither reacts nor replies. Carlo's behavior is an example of

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Carlo's behavior is an example of neutrality effect, where he didn't react or reply to Clement's email. This behavior is characterized by a lack of positive or negative affect in response to a situation, which can sometimes be perceived as indifference.

Clement, a Customer Service Representative at Sarah's Supermart, Has a Tough