Pongtorn receives an email in which a colleague accuses him of not caring about the success of the team. Pongtorn responds by with an email that apologizes for giving that impression and reports his progress on the tasks the team assigned him. What action has Pongtorn just taken?

Question

Quizplus · Accepted Answer

Pongtorn has just taken the action of defusing the situation by acknowledging the accusation made by his colleague and addressing it with a positive tone in his response.

Pongtorn Receives an Email in Which a Colleague Accuses Him