Question 1

One common configuration activity is updating the software on the client computers in the network.

Accepted Answer

Updating software on client computers is a common configuration activity to ensure all devices have the latest security patches and features.

Question 2

Failure control requires developing a decentralized control philosophy for problem reporting.

Accepted Answer

False

Question 3

Performance management means ensuring the network is operating as efficiently as possible.

Accepted Answer

Performance management involves monitoring and optimizing the performance of the network and its components to ensure it is operating as efficiently as possible.

Question 4

Network management is the process to operating, monitoring, and controlling the network to ensure it works as intended and provides value to its users.

Accepted Answer

Network management is indeed the process of operating, monitoring, and controlling a network to ensure it operates as intended, user needs are met, and value is added to the organization.

Question 5

Trouble tickets are reports produced by a software package that records fault information.

Accepted Answer

This statement is true. Trouble tickets are indeed reports generated by a software package that records fault information, such as details about a customer's reported problem, the date and time the issue was reported, steps taken to resolve the issue, and other relevant information. The purpose of trouble tickets is to help track and manage customer support requests and ensure that issues are resolved in a timely and efficient manner.

Question 6

Management reports can be helpful in determining network availability statistics.

Accepted Answer

Management reports can provide an overview of network downtime, uptime, and performance to identify areas for improvement and ensure network availability meets the business's requirements.

Question 7

To ensure that critical problems get priority over less important ones, problem prioritizing is needed in a network.

Accepted Answer

Prioritizing problems helps ensure that critical issues are addressed promptly and with appropriate urgency, while less important issues can be addressed in a more scheduled and appropriate manner. This can help prevent situations where critical issues are overlooked or ignored in favor of less pressing concerns.

Question 8

Due to changing communication technologies, most companies have combined voice and data communications functions.

Accepted Answer

With the advent of VoIP (Voice over Internet Protocol) and other new technologies, combining voice and data communications functions has become a common practice for many companies.

Question 9

Service level agreements specify the exact type of performance and fault conditions that an organization will accept from a common carrier or Internet service provider.

Accepted Answer

Service level agreements (SLAs) define the level of service that a customer can expect from a service provider, including performance and fault conditions. SLAs are commonly used in contracts between businesses and common carriers or internet service providers to establish expectations and consequences for not meeting those expectations.

Question 10

Quality control charts are a simple tool that can be used by network managers to monitor network conditions.

Accepted Answer

Quality control charts can be used to monitor network conditions and identify any deviations from acceptable levels. This allows managers to take corrective action before network performance is impacted.

Question 11

Mean Time Between Failures is a statistic that is used to track device reliability.

Accepted Answer

Mean Time Between Failures (MTBF) is a commonly used statistic to measure device reliability. It represents the average time elapsed between two consecutive failures of a device.

Question 12

In many organizations, configuration documentation takes the form of a large set of network diagrams, one for each LAN, BN, and WAN.

Accepted Answer

Many organizations maintain configuration documentation in the form of network diagrams, with separate diagrams for each LAN (local area network), BN (backbone network), and WAN (wide area network).

Question 13

Problem statistics are not helpful in determining whether vendors are meeting contractual maintenance commitments.

Accepted Answer

Problem statistics are helpful in determining whether vendors are meeting contractual maintenance commitments as they provide quantitative data on issues such as response times, resolution times, and the frequency and types of problems encountered, which can be compared against the service level agreements (SLAs) outlined in the contracts.

Question 14

One of the least common configuration activities is adding and deleting user accounts.

Accepted Answer

Adding and deleting user accounts is one of the most common configuration activities in any system or application. User accounts are essential for accessing resources and performing various tasks within the system. As such, creating, modifying, and removing user accounts is an important part of system administration and configuration.

Question 15

Network managers manage the configuration management of their networks as one of their key tasks.

Accepted Answer

Network managers are responsible for managing the configuration of their networks to ensure that devices and applications are properly configured and functioning as intended. This is a critical task that helps to ensure the reliability, security, and performance of the network.

Question 16

If managers do not pay enough attention to planning and organizing the network, they are going to end up being proactive vs.reactive in solving network problems.

Accepted Answer

Not paying enough attention to planning and organizing the network would result in managers being reactive rather than proactive in solving network problems, as they would be responding to issues as they arise instead of preventing them.

Question 17

Network management software is used by most large organization to monitor and control their networks.

Accepted Answer

Network management software is commonly used by large organizations to monitor and control their networks.

Question 18

To help in negotiating site licenses for software, it is important to document which software packages are installed on each client.

Accepted Answer

It is important to know what software is installed on each client in order to accurately negotiate site licenses for software. This information can help determine which packages are needed and how many licenses are necessary for each location.

Question 19

Desktop Management software requires managers to install software on client computers manually.

Accepted Answer

Desktop Management software often includes features for remote installation and management, reducing the need for manual installation on each client computer.

Question 20

User profiles should enable the network manager to identify the access rights to particular files and directories) for each user.

Accepted Answer

User profiles can be used to assign specific access rights to individual users for files and directories on a network. This allows the network manager to control the level of access to sensitive or confidential files and maintain security.

Quiz 12: Network Management