___________ that are negotiated with providers, such as common carriers, specify the exact type of performance and fault conditions that an organization will accept.
A)Service level agreements
B)Trouble tickets
C)Smart hub lists
D)Bursty router printouts
E)Wish list documentation

Question

Quizplus · Accepted Answer

Service level agreements (SLAs) are contracts that specify the level of performance that a provider, such as a common carrier, must deliver to meet the needs of an organization. SLAs typically include specific measurements for quality, reliability, and availability, as well as fault conditions and response times. With SLAs, organizations can ensure that their providers are meeting their needs and can hold them accountable if they fail to deliver the specified level of service.

___________ That Are Negotiated with Providers, Such as Common Carriers