When a user problem cannot be solved by the help desk at the first level of resolution, the problem is ___________ to the second level of problem resolution.
A)firefought
B)spun
C)escalated
D)burst
E)delimited

Question

Quizplus · Accepted Answer

Escalation is the term used when a problem is passed on from one level of support to another. It is done when the first level of support cannot resolve the problem and the attention of higher-level support is needed.

When a User Problem Cannot Be Solved by the Help