Balancing customer satisfaction against operational efficiency would be best described by which of the following?
A)Complacent reactionism
B)Boundary spanning roles
C)Interfunctional conflict
D)Crossfunctional conflict
E)Reduction management

Question

Quizplus · Accepted Answer

Boundary spanning roles refer to the activities that bridge different departments or units in an organization, helping to reduce conflict and promote collaboration. Balancing customer satisfaction and operational efficiency often requires the involvement of individuals who can span these boundaries and find ways to optimize both objectives. This is why boundary spanning roles are important when trying to balance conflicting goals.

Balancing Customer Satisfaction Against Operational Efficiency Would Be Best Described