Which of the following is NOT one of the characteristics of effective service leadership according to Pernille Spiers-Lopez of IKEA?
A)being authentic and not afraid to face mistakes
B)self-examination
C)putting in extra hours beyond the 40 hour work week
D)personal values
E)trusting the people around, and being trusted

Question

Quizplus · Accepted Answer

While effective service leadership may require going above and beyond in certain circumstances, putting in extra hours beyond the 40 hour work week is not necessarily a characteristic emphasized by Spiers-Lopez in her definition of effective service leadership. The other characteristics listed - authenticity, self-examination, personal values, and trust - are all highlighted as important elements of effective service leadership by Spiers-Lopez.

Which of the Following Is NOT One of the Characteristics