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As a Result of the Process of Service Delivery Speeding

Question 30

Multiple Choice

As a result of the process of service delivery speeding up, with customers demanding faster service and faster responses when things go wrong, managers now spend up to ____________ of their time leading.


A) 10 percent
B) 25 percent
C) 40 percent
D) 65 percent
E) 80 percent

Correct Answer:

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