What three psychological effects do Dowling and Uncles argue that marketers need to examine?
A) Make versus buy decision; where buyers shop; how much buyers spend
B) Brand loyalty versus deal loyalty; where buyers shop; how much buyers spend
C) Brand loyalty versus deal loyalty; how buyers value rewards; timing
D) Make versus buy decision; how buyers value rewards; timing
E) Make versus buy decision; how buyers value rewards; how much buyers spend
Correct Answer:
Verified
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Q8: Define loyalty in a service context.
Q10: Good relationships start with a good fit
Q11: A membership relationship is a formalized relationship
Q12: Which of the following is NOT one
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Q14: Many service firms put too much emphasis
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