Ambient conditions refer to those characteristics of the environment pertaining to our five senses.
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Q5: Functionality refers to the floor plan, size
Q6: The two dimensions of Russell's model of
Q7: Of the following, which is NOT an
Q8: Service environments, also called _ relate to
Q9: Of the following, which is NOT an
Q11: The field of _ studies how people
Q12: Spatial layout refers to the ability of
Q13: Signs are frequently used to teach and
Q14: If a service environment is inherently _,
Q15: Which of the following is an ambient
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