Service blueprints ____________, and how these are supported by backstage activities and systems.
A)enhance servicescape features such as furniture and lighting
B)complicate employee handling of special requests
C)clarify the interactions between customers and employees
D)enhance customer technical know-how
E)diminish customer complaining capacity

Question

Quizplus · Accepted Answer

Service blueprints clarify the interactions between customers and employees, including their roles, actions, and touchpoints. Backstage activities and systems support these interactions and ensure that they can be carried out effectively and efficiently. Service blueprints do not directly enhance servicescape features, complicate employee handling of special requests, enhance customer technical know-how, or diminish customer complaining capacity.

Service Blueprints ____________, and How These Are Supported by Backstage