Service process redesign can be categorized into all EXCEPT which of the following types?
A)Eliminating non-value adding steps.
B)Shifting to self-service.
C)Delivering direct service.
D)Separating services.
E)Redesigning the physical aspect of service processes.

Question

Quizplus · Accepted Answer

The four types of service process redesign are eliminating non-value adding steps, shifting to self-service, delivering direct service, and redesigning the physical aspect of service processes. Separating services is not a recognized type of service process redesign.

Service Process Redesign Can Be Categorized into All EXCEPT Which