A teacher calls the helpdesk, "Hi, my name is Cheryl Schmidt. My IP phone won't work. Can you help me?
A) "That Jim. He is always changing that Cisco CallManager server. This is probably because the server, DNS, the DHCP server, or the switch hasn't been configured for the proper VLAN. Let's start some good old-fashioned troubleshooting and get this problem resolved. "
B) "Let me try and solve the problem with you right now."
C) "Let me get some information from you so we can try to solve this problem."
D) "Now calm down, Ms. Schmidt. You know we techs have a lot of problems going on right now."

Question

Quizplus · Accepted Answer

The best choice is to get some information from the teacher to troubleshoot the problem. This shows a helpful and professional approach to resolving the issue.

Answer: A and D are not good choices. Option A blames someone else and does not offer any solutions, while option D is dismissive and unprofessional. Option B may not be feasible as the helpdesk technician may need more information to diagnose the problem.

A Teacher Calls the Helpdesk, "Hi, My Name Is Cheryl