After you determine that there is indeed a computer problem, what is the next step?
A) Identify the problem.
B) Establish a theory of probably cause (question the obvious).
C) Test the theory to determine the cause.
D) Establish a plan of action to resolve the problem and implement the solution.
E) Verify full system functionality and, if applicable, implement preventive measures.
F) Document findings, actions, and outcomes.

Question

Quizplus · Accepted Answer

Before jumping to conclusions about the exact problem and solution, it's important to question any obvious assumptions and carefully consider all possible causes.

Answer: C
 Once a hypothesis of the problem's cause has been established, it should be tested to verify whether it is accurate and can be used to resolve the issue.

Answer: D
 With a clear understanding of the problem and its cause, it's important to establish a detailed plan of action that outlines the necessary steps to implement a solution and resolve the issue.

Answer: E
 Once the problem has been resolved, it's important to verify that the system is functioning correctly and to take any necessary measures to prevent similar issues from arising in the future.

Answer: F
 Thorough documentation of the problem, actions taken, and outcomes is important for future reference and analysis, as well as for ensuring accountability and transparency in the troubleshooting process.

After You Determine That There Is Indeed a Computer Problem