Jennifer the jolly technician arrives on site after a user complained of the computer system running slowly. Jennifer has ascertained that the computer has a virus. Which step would Jennifer take next?
A) Document findings, actions, and outcomes.
B) Test the theory to determine the cause.
C) Establish a theory of probably cause (question the obvious).
D) Establish a plan of action to resolve the problem and implement the solution.

Question

Quizplus · Accepted Answer

Jennifer should establish a plan of action to resolve the problem and implement the solution, which would entail removing the virus from the system. Only after resolving the problem should she document her findings, actions, and outcomes. Testing the theory and establishing a theory of probable cause are steps that should come before arriving at a solution, and in this case, Jennifer has already identified the cause of the problem.

Jennifer the Jolly Technician Arrives on Site After a User