A user states that the laser printer isn't working. When the technician arrives, what is the FIRST thing the technician will do?
A) Document findings, actions, and outcomes.
B) Test the theory to determine the cause.
C) Establish a theory of probably cause (question the obvious).
D) Establish a plan of action to resolve the problem and implement the solution.
E) Verify full system functionality and, if applicable, implement preventive measures.
F) Identify the problem.

Question

Quizplus · Accepted Answer

The first step in troubleshooting is to identify the problem, in this case, the laser printer not working. Once the problem is identified, the technician can move on to testing theories, establishing a probable cause, and developing a plan of action. However, identifying the problem is always the crucial first step.

A User States That the Laser Printer Isn't Working