In which troubleshooting step do you complete a help-desk ticket by typing the solution and closing the ticket?
A) Identify the problem.
B) Establish a theory of probably cause (question the obvious).
C) Test the theory to determine the cause.
D) Establish a plan of action to resolve the problem and implement the solution.
E) Verify full system functionality and, if applicable, implement preventive measures.
F) Document findings, actions, and outcomes.

Question

Quizplus · Accepted Answer

Completing a help-desk ticket by typing the solution and closing the ticket is part of documenting findings, actions, and outcomes, which is the last step in the troubleshooting process. Therefore, the best choice is F.

In Which Troubleshooting Step Do You Complete a Help-Desk Ticket