Fred, the finicky technician, has determined that there is no communication between one computer and a networked printer. What are the NEXT two steps that he will take?
A) Identify the problem.
B) Establish a theory of probably cause (question the obvious).
C) Test the theory to determine the cause.
D) Establish a plan of action to resolve the problem and implement the solution.
E) Verify full system functionality and, if applicable, implement preventive measures.
F) Document findings, actions, and outcomes.

Question

Quizplus · Accepted Answer

Fred will first establish a theory of probable cause by questioning the obvious reasons such as checking if the printer is turned on, cables are connected properly, etc. Once he has established a theory, he will test it to determine the actual cause of the problem.

Fred, the Finicky Technician, Has Determined That There Is No