Question 1

Which of the following is the discipline most closely related to corporate social responsibility?
A) sociology
B) psychology
C) ethics
D) philosophy

Accepted Answer

C)Ethics is the discipline dealing with what is good and bad,or right and wrong,or with moral duty and obligation.Corporate social responsibility is the implied,enforced,or felt obligation of managers,acting in their official capacity,to serve or protect the interests of groups other than themselves.

Question 2

The way in which employees may judge culture differently could lead to ________.
A) a change in a company's mission
B) employee turnover
C) the implementation of pay-for-performance plans
D) profitability

Accepted Answer

B)The assessment of how desirable the organization's culture is may differ for each employee.One person may perceive the environment as bad,and another may see the same environment as positive.An employee may actually leave an organization in the hope of finding a more compatible culture.

Question 3

Society pressures a firm's HRM by expecting corporate social responsibility and ethical decision-making.

Accepted Answer

Society may also exert pressure on HRM.The public is no longer content to accept,without question,the actions of business.To remain acceptable to the general public,a firm must accomplish its purpose while complying with societal norms.Corporate social responsibility is the implied,enforced,or felt obligation of managers,acting in their official capacity,to serve or protect the interests of groups other than themselves.

Question 4

The ________ signifies the system of shared values,beliefs,and habits within an organization that interacts with the formal structure to produce behavioral norms.
A) motivation model
B) network system
C) corporate culture
D) behavioral paradigm

Accepted Answer

C)Corporate culture is the system of shared values,beliefs,and habits within an organization that interacts with the formal structure to produce behavioral norms.

Question 5

What is strategic planning? What role can HR professionals play in strategic planning?

Accepted Answer

The answer of What is strategic planning? What role can...

Question 6

Although most large firms use HR information systems to handle benefits administration,recruitment and legal compliance tasks have not yet been automated.

Accepted Answer

Today,mainstay HR responsibilities such as recruitment,selection,oversight of legal and regulatory compliance,benefits administration,and the safeguarding of confidential employee information cannot be carried out effectively without HRIS.

Question 7

According to the text,which of the following would most likely be categorized as an unanticipated event in the HRM environment?
A) recessions
B) hurricanes
C) employee retirements
D) stock and bond market losses

Accepted Answer

B)Unanticipated events are occurrences in the environment that cannot be foreseen,such as hurricanes,oil spills,and earthquakes.Recessions,staff changes,and economic shifts are more predictable than natural disasters.

Question 8

Customers are considered an environmental factor because they ________.
A) use the Internet to research products
B) generate employer branding
C) expect quality products and after-purchase service
D) invest in corporations

Accepted Answer

C)Customers constantly demand high-quality products and after-purchase service.Therefore,a firm's workforce should be capable of providing top-quality goods and services.These conditions relate directly to the skills,qualifications,and motivations of the organization's employees.

Question 9

cloud computing ________.
A) has done little to enhance HR mobility
B) requires expensive, time-consuming upgrades for HR staff
C) allows HR professionals to access applications from virtually anywhere
D) has largely been ignored by HR professionals

Accepted Answer

C)A major factor contributing to HR mobility is cloud computing.Cloud computing permits businesses to buy what they need,when they need it.HR professionals can be virtually anywhere and access the cloud,all through any standard Web.

Question 10

Which of the following terms refers to any organized approach for obtaining relevant and timely information on which to base HR decisions?
A) HR strategic planning system
B) HR information system
C) HR core function
D) HR development

Accepted Answer

B)With the increased sophistication of technology has come the ability to design more useful human resource information systems (HRIS).An HRIS is any organized approach for obtaining relevant and timely information on which to base human resource decisions.

Question 11

What are the people who actually use a firm's goods and services called?
A) managers
B) shareholders
C) customers
D) employers

Accepted Answer

C)Customers use a firm's goods and services,and they are part of the external environment.Because sales are crucial to the firm's survival,management has the task of ensuring that its employment practices do not antagonize the customers it serves.

Question 12

Unions are treated as an environmental factor because they act as a ________ when dealing with a firm.
A) supervisor
B) political party
C) third party
D) shareholder

Accepted Answer

C)Unions are treated as an environmental factor because,essentially,they become a third party when dealing with the company.In a unionized organization,the union rather than the individual employee negotiates an agreement with management.

Question 13

Which of the following are the two dominant political parties in the United States?
A) Democrats and Socialist
B) Democratic and Republicans
C) Republicans and Socialist
D) Democrat and Communist

Accepted Answer

B)The Democratic and Republican parties are the two major political parties in the United States.These parties often have differing opinions on how HRM should be accomplished.For example,Democrats tend to favor government regulation that protects the rights of virtually all employees to receive at least a minimum wage (the Fair Labor Standards Act)and health insurance (Patient Protection Affordability and Accountability Act).Republicans,on the other hand,tend not to favor government regulation,believing that businesses should have as much flexibility as possible to operate successfully.

Question 14

Which of the following is a FALSE statement about environmental factors?
A) Stockholders influence managerial decisions in a corporation.
B) Customer satisfaction plays a role in human resource decisions.
C) Unions negotiate with management on behalf of individual employees.
D) The labor market rarely changes because population remains relatively stable.

Accepted Answer

D)The labor market is always changing,and these shifts inevitably cause changes in the workforce of an organization.In turn,changes in individuals within an organization affect the way management must deal with its workforce.Stockholders and customers affect HR decisions,and unions serve as negotiators for members.

Question 15

The pilots of various U.S.airlines are threatening to strike unless they receive wage increases.The pilots belong to a union.Which of the following would most likely negotiate an agreement with airline management?
A) union representatives
B) employee supervisors
C) government agencies
D) individual employees

Accepted Answer

A)In a unionized organization,the union rather than the individual employee negotiates an agreement with management.In this case,the union would represent the pilots when negotiating with the airlines.

Question 16

Which of the following can help employees influence various terms of employment such as wages and work hours?
A) voluntary employee benefit association
B) union
C) management cooperative
D) all of the above

Accepted Answer

B)A union consists of employees who have joined together for the purpose of negotiating terms of employment such as wages and work hours.The United Auto Workers is an example of a large labor union.Unions are treated as an environmental factor because,essentially,they become a third party when dealing with the company.

Question 17

How do society,politics,and culture affect HRM? As an HR professional,why is it important to be aware of these factors?

Accepted Answer

The answer of How do society,politics,and culture affect HRM? As...

Question 18

Which term refers to the owners of a corporation?
A) managers
B) executives
C) presidents
D) shareholders

Accepted Answer

D)The owners of a corporation are called shareholders.Because shareholders,or stockholders,have invested money in the firm,they may at times challenge programs considered by management to be beneficial to the organization.

Question 19

In most cases,when the economy is booming,recruiting qualified workers is ________.
A) easier
B) dynamic
C) more difficult
D) more systematic

Accepted Answer

C) As a generalization,when the economy is booming,it is more difficult to recruit qualified workers.On the other hand,when a downturn is experienced,as with the recession of 2008/10,more applicants are typically available.

Question 20

Although shareholders invest money in a firm,they have very little influence on management.

Accepted Answer

Because shareholders,or stockholders,have invested money in the firm,they may at times challenge programs considered by management to be beneficial to the organization.Stockholders are wielding increasing influence,and management may be forced to justify the merits of a particular program in terms of how it will affect future projects,costs,revenues,profits,and even benefits to society as a whole.

Quiz 1: Human Resource Management: An Overview

Which of the following is the discipline most closely related to corporate social responsibility?

The way in which employees may judge culture differently could lead to ________.

Society pressures a firm's HRM by expecting corporate social responsibility and ethical decision-making.

The ________ signifies the system of shared values,beliefs,and habits within an organization that interacts with the formal structure to produce behavioral norms.

What is strategic planning? What role can HR professionals play in strategic planning?

Although most large firms use HR information systems to handle benefits administration,recruitment and legal compliance tasks have not yet been automated.

According to the text,which of the following would most likely be categorized as an unanticipated event in the HRM environment?

Customers are considered an environmental factor because they ________.

cloud computing ________.

Which of the following terms refers to any organized approach for obtaining relevant and timely information on which to base HR decisions?

What are the people who actually use a firm's goods and services called?

Unions are treated as an environmental factor because they act as a ________ when dealing with a firm.

Which of the following are the two dominant political parties in the United States?

Which of the following is a FALSE statement about environmental factors?

The pilots of various U.S.airlines are threatening to strike unless they receive wage increases.The pilots belong to a union.Which of the following would most likely negotiate an agreement with airline management?

Which of the following can help employees influence various terms of employment such as wages and work hours?

How do society,politics,and culture affect HRM? As an HR professional,why is it important to be aware of these factors?

Which term refers to the owners of a corporation?

In most cases,when the economy is booming,recruiting qualified workers is ________.

Although shareholders invest money in a firm,they have very little influence on management.