Question 1

Which of the following is sent to former employees several weeks after they leave the organization to determine the real resignation reason?

Accepted Answer

D)A postexit questionnaire is sent to former employees several weeks after they leave the organization to determine the real reason they left.Attitude surveys seek input from employees to determine their feelings about topics such as the work they perform,their supervisor,their work environment,flexibility in the workplace,opportunities for advancement,training and development opportunities,and the firm's compensation system.

Question 2

Transfers are increasingly necessary for managers who need to learn new skills before attaining promotions.

Accepted Answer

Because of a limited number of management levels,it is becoming necessary for managers to have a wide variety of experiences before achieving a promotion.Individuals who desire upward mobility often explore possible lateral moves so that they can learn new skills.

Question 3

What instrument seeks input from employees to determine their feelings about topics such as flexibility in the workplace,opportunities for advancement,training and development opportunities,and the firm's compensation system?

Accepted Answer

B)Attitude surveys seek input from employees to determine their feelings about topics such as the work they perform,their supervisor,their work environment,flexibility in the workplace,opportunities for advancement,training and development opportunities,and the firm's compensation system.

Question 4

Approximately ________ U.S.workers depend almost entirely on the continued goodwill of their employer.

Accepted Answer

A)Notwithstanding various employment standards to avoid that are based on laws,court decisions,and executive orders,approximately two of every three U.S.workers depend almost entirely on the continued goodwill of their employer.Individuals falling into this category are known as "at-will employees."

Question 5

The purpose of an exit interview is to alter behavior that can have a negative impact on achievement of organizational objectives.

Accepted Answer

The purpose of disciplinary action is to alter behavior that can have a negative impact on achievement of organizational objectives,not to chastise the violator.Exit interviews collect information from employees who are resigning.

Question 6

Phased retirement allows employees to transition from full-time work to retirement in steps rather than all at one time.

Accepted Answer

Phased retirement as an arrangement that allows people to move from fulltime work to retirement in steps.Retirement is treated as a phased process rather than a sudden event marked by a sentimental speech and a gold watch.

Question 7

What is the primary goal of distributing attitude surveys?

Accepted Answer

B)Attitude surveys seek input from employees to determine their feelings about topics such as the work they perform,their supervisor,their work environment,flexibility in the workplace,opportunities for advancement,training and development opportunities,and the firm's compensation system.Attitude surveys have the potential to improve management practices.

Question 8

External employee relations comprise the human resource management activities associated with the movement of employees within the organization.

Accepted Answer

Internal employee relations comprise the human resource management activities associated with the movement of employees within the organization.Some topics related to internal employee relations include terminations,demotions,downsizing,transfers,promotions,and resignations.

Question 9

What is an advantage of postexit questionnaires?

Accepted Answer

C)A postexit questionnaire is sent to former employees several weeks after they leave the organization to determine the real reason they left.Since the individual is no longer with the firm he or she may respond more freely to the questions.However,a weakness is that the interviewer is not present to interpret and probe for more information.

Question 10

Which of the following is LEAST likely to be a topic addressed during offboarding?

Accepted Answer

A)Offboarding involves exit interviews,removing access to company property,and other services involved in a former worker leaving the company.Topics such as the worker's 401(k)and COBRA need to be addressed.Training is a less likely topic during termination procedures.

Question 11

Which Act permits limited phased retirement by allowing in-service pension plan withdrawals to begin at age 62 rather than 65?

Accepted Answer

A)The Pension Protection Act of 2006 permits limited phased retirement by allowing in-service pension plan withdrawals to begin at age 62 rather than 65.A benefit of phased retirement is that it permits a company to reduce labor costs without hurting morale.

Question 12

All of the following are most likely identified during exit interviews EXCEPT ________.

Accepted Answer

C)Over time,properly conducted exit interviews can provide considerable insight into why employees leave.Patterns are often identified that uncover weaknesses in the firm's management system.Knowledge of the problem permits corrective action to be taken.Also,the exit interview helps to identify training and development needs and identify areas in which changes need to be made.Discipline is less likely to be addressed since resignations are voluntary.

Question 13

Which of the following is a method of revealing the real reasons employees leave their jobs?

Accepted Answer

D)An exit interview is a means of revealing the real reasons employees leave their jobs; it is conducted before an employee departs the company and provides information on how to correct the causes of discontent and reduce turnover.They provide a company with a valuable source of objective feedback.

Question 14

What is phased retirement? How does phased retirement benefit both employees and employers?

Accepted Answer

The answer of What is phased retirement? How does phased...

Question 15

According to research cited in the text,what was the primary reason that top-performing women resigned from their jobs?

Accepted Answer

D)A consulting firm was hired to discover why top-performing women were quitting in high numbers,saying in their exit interviews that they wanted to spend more time with their kids.But the employers later learned that these women had returned to work,some starting their own firms and working longer hours.In anonymous interviews,the women who had quit explained the problem.Most said they'd left their jobs because "they could not see a future for themselves there." The "more-time-with kids" story was just a cover to maintain good relations with their former bosses.

Question 16

Why do firms most likely outsource exit interviews?

Accepted Answer

B)A third party may be used because employees may not be willing to air their problems with their former bosses.Outsourcing the exit interviews may be beneficial because employers believe that the person who is leaving will be more honest when he or she is not speaking to a company employee.

Question 17

Many organizations use exit interviews to reduce employee turnover.

Accepted Answer

An exit interview is a means of revealing the real reasons employees leave their jobs; it is conducted before an employee departs the company and provides information on how to correct the causes of discontent and reduce turnover.

Question 18

What is the most common reason individuals provide when resigning from a firm?

Accepted Answer

A)Although employees will cite pay as the reason they quit their jobs,60 to 80 percent of the time,research indicates that only 12 to 15 percent of employees leave for this reason alone.Advancement opportunities,management difficulties,and policies may also be responsible,but these reasons are rarely cited.

Question 19

What is the difference between a demotion and a promotion? What factors should managers consider when demoting and promoting employees?

Accepted Answer

The answer of What is the difference between a demotion...

Question 20

Why is phased retirement beneficial to firms?

Accepted Answer

D)A benefit of phased retirement is that it permits a company to reduce labor costs without hurting morale.It also lets an organization hold on to its experienced workers so they can share their knowledge with a less experienced workforce.

Quiz 12: Internal Employee Relations