Matching
Matching
Premises:
Remains quiet and is unresponsive to client
Avoids focusing attention on client
Listens carefully to clients
Does not talk concisely
Allows client to lead the conversation
Asks client open-ended questions
Uses broad opening statements.
Changes the subject when talking to the client
Uses clichés for clarity
Shows interest and involvement
Responses:
Uses therapeutic communication techniques
Blocks communication process
Correct Answer:
Premises:
Responses:
Remains quiet and is unresponsive to client
Avoids focusing attention on client
Listens carefully to clients
Does not talk concisely
Allows client to lead the conversation
Asks client open-ended questions
Uses broad opening statements.
Changes the subject when talking to the client
Uses clichés for clarity
Shows interest and involvement
Premises:
Remains quiet and is unresponsive to client
Avoids focusing attention on client
Listens carefully to clients
Does not talk concisely
Allows client to lead the conversation
Asks client open-ended questions
Uses broad opening statements.
Changes the subject when talking to the client
Uses clichés for clarity
Shows interest and involvement
Responses:
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