Hwei-Jen believed that averting your eyes when interacting with someone was a sign of respect. When Hwei-Jen would not look directly at Mark when he spoke, he felt a bit insulted and thought that Hwei-Jen was not listening to him. This hindrance to effective communication involves __________.
A) responding
B) pseudolistening
C) pre-occupation
D)not recognizing diverse listening styles
E) lack of effort

Question

Quizplus · Accepted Answer

This hindrance to effective communication involves not recognizing diverse listening styles. Hwei-Jen may come from a culture where avoiding direct eye contact is seen as a sign of respect, while Mark may come from a culture where direct eye contact is seen as a sign of engagement and attentiveness. Understanding and recognizing different listening styles is important in effective communication.

Hwei-Jen Believed That Averting Your Eyes When Interacting with Someone