Question 1

Which of the following is NOT an effective communication skill that helps us gain insight into others?
A) being person-centered
B) stepping outside of our own point of view
C) prompting others to continue
D) paraphrasing
E)literal listening

Accepted Answer

Literal listening is not an effective communication skill as it only involves hearing the words being said without considering any nonverbal cues or context. Effective communication involves understanding the full meaning behind what someone is saying, including nonverbal cues and tone of voice.

Question 2

When Jing says to Juana that she is having a difficult time in her chemistry class, Juana's first response is to launch into an extended description of the difficulties she had in her physicals class. By doing so, Juana is engaging in a faulty listening practice known as __________.
A) relational immunity
B) disconfirmation
C) pseudolistening
D)monopolizing
E) paraphrasing

Accepted Answer

Juana is monopolizing the conversation by talking about her own experiences instead of listening and providing support to Jing.

Question 3

Shawn is having trouble listening effectively in his advanced philosophy course. Usually he listens well in class, but the professor in this case is so full of information and he presents such complicated ideas that Shawn has difficulty following and retaining the lecture. Shawn is experiencing a listening obstacle known as __________.
A) message overload
B) preoccupation
C)message complexity
D) prejudgment
E) lack of mindfulness

Accepted Answer

The obstacle Shawn is facing is message complexity. This is because the professor's ideas are presented in a complicated manner, making it difficult for Shawn to understand and retain the lecture. Message complexity occurs when the message being conveyed is challenging or difficult to understand, which leads to decreased listening effectiveness.

Question 4

The physiological component of listening is __________.
A) organizing
B)hearing
C) interpreting
D) responding
E) remembering

Accepted Answer

The physiological component of listening involves the physical process of hearing sound waves and converting them into neural signals that can be processed by the brain.

Question 5

While visiting her parents on a break from school Melinda doesn't pay attention to much of what they say. She lets much of their communication just come in one ear and out the other without her ever listening. However, when her mother mentions going shopping to get some new clothes and good novels for Melinda to take back to school, Melinda listens attentively. This is an example of __________.
A) defensive listening
B) prejudgment
C)selective listening
D) mindless listening
E) pseudolistening

Accepted Answer

This is an example of selective listening because Melinda only paid attention and listened to the part of the conversation that interested her, in this case, getting new clothes and novels for school. She ignored the rest of the communication with her parents.

Question 6

The process of attending to some aspects of communication and disregarding others as we listen refers to __________.
A) hearing
B)selecting and organizing
C) interpreting
D) responding
E) remembering

Accepted Answer

Selecting and organizing refers to the process of attending to some aspects of communication and disregarding others as we listen. Hearing is simply detecting sounds, interpreting is the process of assigning meaning, responding is the act of replying or reacting, and remembering is the process of retaining information.

Question 7

Before Matt ever begins to speak, Dennis assumes that Matt will say something insulting, disparaging, or disrespectful. Dennis is engaging in __________.
A) selective listening
B)defensive listening
C) ambushing
D) paraphrasing
E) monopolizing

Accepted Answer

Dennis is assuming that Matt will say something negative or hurtful, which indicates that he is listening with a defensive mindset. Defensive listening involves assuming the worst about what the speaker is going to say and then focusing on defending oneself against potential attacks.

Question 8

Rebekah is mad at her boyfriend because she suspects that he was playing video games with friends last night instead of studying. She decides to ask him how his studying went. When he cannot answer her questions, she will let him have it. Rebekah's strategy is an example of __________.
A) selective listening
B) mindfulness
C)ambushing
D) critical listening
E) literal listening

Accepted Answer

Rebekah is planning to ambush her boyfriend by asking him about his studying and then attacking him when he cannot answer. This strategy is known as ambushing, where someone purposefully sets up a situation in which the other person is caught off guard and vulnerable. This type of communication is not effective and often leads to arguments and misunderstandings.

Question 9

Hwei-Jen believed that averting your eyes when interacting with someone was a sign of respect. When Hwei-Jen would not look directly at Mark when he spoke, he felt a bit insulted and thought that Hwei-Jen was not listening to him. This hindrance to effective communication involves __________.
A) responding
B) pseudolistening
C) pre-occupation
D)not recognizing diverse listening styles
E) lack of effort

Accepted Answer

This hindrance to effective communication involves not recognizing diverse listening styles. Hwei-Jen may come from a culture where avoiding direct eye contact is seen as a sign of respect, while Mark may come from a culture where direct eye contact is seen as a sign of engagement and attentiveness. Understanding and recognizing different listening styles is important in effective communication.

Question 10

Putting together all that we have selected and organized, in order to make sense of communication, is known as __________.
A) responding
B) remembering
C) pseudolistening
D) hearing
E)interpretation

Accepted Answer

The process of putting together selected and organized information to make sense of communication is known as interpretation. Responding, remembering, pseudolistening, and hearing are all important steps in the communication process, but they are not specifically related to the act of making sense of communication.

Question 11

Preparing for a geography quiz, Brendan makes up the nonsensical phrase "No one notices the Queen not liking the pie" as a tool to help him recall the Eastern Canadian provinces of Nova Scotia, Ontario, New Brunswick, Quebec, Newfoundland and Labrador, and Prince Edward Island. In doing so, Brendan is employing a tool known as __________.
A) a mindful manager
B) an organizational grouping
C) an informational adapter
D)a mnemonic device
E) a repetitional gambit

Accepted Answer

Brendan is using a mnemonic device, which is a memory aid that helps someone remember information. In this case, Brendan created a phrase that uses the first letter of each province's name to make a memorable phrase.

Question 12

As soon as the news program begins an interview with the President, Dolores quits paying attention and she mumbles to herself, "I already know everything he has to say and I don't want to hear it again." Dolores' ability to listen is being hindered by __________.
A) message overload
B)prejudgment
C) preoccupation
D) message complexity
E) noise

Accepted Answer

Dolores' prejudgment of the President and his message is hindering her ability to listen. She has already made up her mind and is not willing to give him a fair chance to communicate his message. This is an example of selective perception, where we only hear what we want to hear or already believe, rather than being open to new information.

Question 13

What percentage of waking time does the average person spend listening, according to studies?
A) 10-18%
B) 21-29%
C)45-55 %
D) 83-90%
E) 93-100%

Accepted Answer

Studies indicate that the average person spends about 45-55% of their waking time listening, highlighting the importance of effective listening skills in daily communication.

Question 14

Lemarr says, "I am really bummed out about not getting any job offers." His roommate, John, responds, "Sounds as if you're feeling pretty low about the response so far." John's communication is an example of __________.
A) pseudolistening
B) relying on mnemonics
C)paraphrasing
D) evaluative listening
E) ambushing

Accepted Answer

John's response is an example of paraphrasing, as he is restating Lemarr's feelings in his own words to show that he is actively listening and trying to understand Lemarr's perspective.

Question 15

When a close friend she hasn't seen in a long time visits Beth in her dormitory room, Beth closes the door to the hallway, turns off the radio and shuts the window. By doing so Beth is reducing the potential __________ so she can effectively listen to her friend.
A)environmental distractions
B) internal obstacles
C) insular obstacles
D) regulative distractions
E) message impediments

Accepted Answer

By closing the door to the hallway, turning off the radio, and shutting the window, Beth is eliminating environmental distractions that may interfere with her ability to effectively listen to her friend. Internal obstacles refer to personal issues or biases that may affect one's ability to listen, insular obstacles involve negative attitudes towards the speaker or their message, regulative distractions refer to interruptions or disruptions during the communication process, and message impediments are physical or linguistic barriers that prevent effective communication. None of these options are applicable in this scenario.

Question 16

Bao is a teacher. When she is talking to students one on one, she gently encourages them to express themselves by saying, "Tell me more," "go on," "I understand." These are examples of __________.
A)minimal encouragers
B) gentle nudging
C) selective listening
D) paraphrasing
E) mindfulness

Accepted Answer

Bao's phrases are examples of minimal encouragers, which are short responses that show the listener is paying attention and encourage the speaker to keep talking. Choices B, C, D, and E are not accurate descriptions of Bao's behavior.

Question 17

Critical listening involves __________.
A) a loose understanding of the content of the communication
B)judging the speaker's trustworthiness
C) acceptance of unfounded generalizations
D) sensing the emotional impact of the message
E) a neutral, unbiased response to the ideas presented

Accepted Answer

Critical listening involves evaluating the speaker's credibility and trustworthiness, which is essential for making informed judgments about the information being presented.

Question 18

Kenya was tired after a long day at work. She was looking forward to kicking off her shoes and sitting down in front of the TV when she got home. Nothing else really mattered to her as her roommate greeted her at the door with news about their neighbor. Which internal obstacle affected Kenya's ability to listen to her roommate?
A) preoccupation
B) prejudgment
C)lack of effort
D) reacting emotionally to loaded language
E) not recognizing diverse listening styles

Accepted Answer

The answer of Kenya was tired after a long day...

Question 19

Most experts consider the final aspect of listening to be __________.
A) organizing
B)remembering
C) hearing
D) interpreting
E) responding

Accepted Answer

Remembering is the final aspect of listening as it involves retaining and recalling the information received during the listening process. Other aspects such as hearing, interpreting, organizing, and responding may occur during the listening process but remembering ensures that the information is retained and can be utilized later.

Question 20

After a long night of studying, Jacob puts his headphones on and listens to one of his favorite CD's. Jacob is __________.
A) listening to discriminate
B) listening critically
C) relationship listening
D)listening for pleasure
E) listening for information

Accepted Answer

Jacob putting his headphones on to listen to one of his favorite CDs indicates that he is listening for pleasure.

Quiz 6: Listening and Responding to Others

Which of the following is NOT an effective communication skill that helps us gain insight into others?

When Jing says to Juana that she is having a difficult time in her chemistry class, Juana's first response is to launch into an extended description of the difficulties she had in her physicals class. By doing so, Juana is engaging in a faulty listening practice known as __________.

The physiological component of listening is __________.

The process of attending to some aspects of communication and disregarding others as we listen refers to __________.

Before Matt ever begins to speak, Dennis assumes that Matt will say something insulting, disparaging, or disrespectful. Dennis is engaging in __________.

Rebekah is mad at her boyfriend because she suspects that he was playing video games with friends last night instead of studying. She decides to ask him how his studying went. When he cannot answer her questions, she will let him have it. Rebekah's strategy is an example of __________.

Hwei-Jen believed that averting your eyes when interacting with someone was a sign of respect. When Hwei-Jen would not look directly at Mark when he spoke, he felt a bit insulted and thought that Hwei-Jen was not listening to him. This hindrance to effective communication involves __________.

Putting together all that we have selected and organized, in order to make sense of communication, is known as __________.

As soon as the news program begins an interview with the President, Dolores quits paying attention and she mumbles to herself, "I already know everything he has to say and I don't want to hear it again." Dolores' ability to listen is being hindered by __________.

What percentage of waking time does the average person spend listening, according to studies?

Lemarr says, "I am really bummed out about not getting any job offers." His roommate, John, responds, "Sounds as if you're feeling pretty low about the response so far." John's communication is an example of __________.

When a close friend she hasn't seen in a long time visits Beth in her dormitory room, Beth closes the door to the hallway, turns off the radio and shuts the window. By doing so Beth is reducing the potential __________ so she can effectively listen to her friend.

Bao is a teacher. When she is talking to students one on one, she gently encourages them to express themselves by saying, "Tell me more," "go on," "I understand." These are examples of __________.

Critical listening involves __________.

Most experts consider the final aspect of listening to be __________.

After a long night of studying, Jacob puts his headphones on and listens to one of his favorite CD's. Jacob is __________.