Question 1

Which of the following communication behaviors contributes to a disconfirming climate?
A) offering a pleasant greeting
B) listening carefully
C)silence
D) Smiling and nodding your head in agreement
E) Expressing empathy

Accepted Answer

Silence can contribute to a disconfirming climate as it can convey disinterest or lack of respect towards the speaker.

Answer: D
 Smiling and nodding your head in agreement may seem polite, but if you do not actually agree with what the speaker is saying, it can come across as insincere and contribute to a disconfirming climate.

Therefore, the best choices only are C and D.

Question 2

Unlike Samantha, Shenika says, "I don't like to lose arguments. The way I figure it, when you have a disagreement there can be only one winner." Shenika's orientation to conflict is best described as __________.
A) win-win
B)win-lose
C) lose-lose
D) exit
E) winner takes all

Accepted Answer

Shenika's orientation to conflict is win-lose, as she believes that there can be only one winner in a disagreement and she does not like to lose arguments.

Question 3

"I need this report today, but if you can't get it done, that's all right," is an example of __________.
A) supportive communication
B) aggressive communication
C) assertive communication
D)deferential communication
E) manipulative communication

Accepted Answer

D

Question 4

Kimberly is irritated that Julia left and borrowed her sweater without asking. Kimberly then plays the stereo loudly when Julia is trying to talk on the phone. This is an example of __________.
A) offensive climate
B) acknowledgment
C) defensive climate
D)covert conflict
E) overt conflict

Accepted Answer

Kimberly's actions are an example of covert conflict because she is expressing her irritation indirectly by playing the stereo loudly, rather than addressing the issue directly with Julia.

Question 5

"I really know a lot more about this than you do, so you should listen to me." This comment is an example of communication that __________.
A) is descriptive
B)claims superiority of the speaker
C) is tentative
D) demonstrates empathy
E) is focused on problem solving

Accepted Answer

The comment is explicitly claiming superiority of the speaker over the listener, and therefore it is not a descriptive statement, tentative, empathetic, or focused on problem-solving.

Question 6

Which of the following statement(s) is (are) accurate about conflict between people in relationships?
A) conflict indicates a relationship is in deep trouble
B) conflict is a sign that people are involved and matter to each other
C) conflict may be overt or covert
D) conflict may be managed well or managed poorly
E)b, c, and d

Accepted Answer

Conflict in relationships is not necessarily a bad thing. In fact, it may indicate that people are invested in the relationship and care about each other. Conflict can take various forms, including overt or covert, and can be managed effectively or poorly. Therefore, option E, which includes statements B, C, and D, is the most accurate. Option A is incorrect because conflict does not necessarily mean the relationship is in deep trouble.

Question 7

The response to conflict that involves staying committed to a relationship despite differences is __________.
A) exit
B) voice
C)loyalty
D) neglect
E) ambush

Accepted Answer

Loyalty involves remaining committed to a relationship despite differences, which can help to resolve conflicts and maintain the relationship in the long run. Exit involves ending the relationship, neglect involves ignoring the conflict and not putting in effort to resolve it, voice involves expressing concerns and opinions in a constructive manner, and ambush involves attacking the other person unexpectedly.

Question 8

Which of the following is a guideline for creating and sustaining healthy communication climates?
A) accepting and confirming others
B) affirming and asserting yourself
C) respecting diversity among people
D) timing conflict effectively
E)all of the above

Accepted Answer

All of the options listed are important guidelines for creating and sustaining healthy communication climates. Accepting and confirming others helps to build trust and rapport, and affirming and asserting oneself is important for clear and effective communication. Respecting diversity among people is essential for creating inclusive and welcoming communication climates, and timing conflict effectively helps to prevent escalation and promote positive resolution.

Question 9

Signaling openness to other points of view while recognizing that people from different cultures differ in thoughts, actions, and values is known as __________.
A) cultural diversity
B) ethnocentrism
C)provisionalism
D) cultural absolutism
E) cultural fanaticism

Accepted Answer

Provisionalism is the approach of showing openness to other perspectives, while acknowledging that individuals from various cultures may have distinct ideas and values. Cultural diversity acknowledges differences among cultures, but does not necessarily include the element of openness to other perspectives. Ethnocentrism refers to the belief that one's culture is superior to others, cultural absolutism is the belief that there is only one correct way of doing things, and cultural fanaticism refers to an extreme attachment to one's culture.

Question 10

Which one of the following types of communication promotes defensiveness?
A) description
B) provisionalism
C)control
D) equality
E) empathy

Accepted Answer

Control promotes defensiveness because it involves one person dictating or demanding what the other person should do or say, which can make the other person feel attacked or criticized. This can lead to defensiveness and resistance on the part of the other person.

Question 11

Communication that aims at manipulating a person or group for the benefit of the person manipulating is known as __________.
A) superiority
B) neutrality
C) control
D)strategy
E) certainty

Accepted Answer

Strategy in communication refers to a planned approach to influence or manipulate others for the benefit of the person using the strategy.

Question 12

The emotional tone of a relationship between people who are interacting is known as the communication __________.
A) shape
B) performance
C) substance
D)climate
E) mood

Accepted Answer

The emotional tone of a relationship between people who are interacting is called the communication climate. Choice A (shape) and Choice B (performance) do not accurately describe the emotional tone of a relationship, while Choice C (substance) refers to the content of the communication rather than its emotional tone. Choice E (mood) is a close option, but communication climate better describes the emotional atmosphere specifically within the context of communication.

Question 13

A form of certainty language that assumes our culture and its norms are the only right ones is __________.
A)ethnocentrism
B) cultural relativism
C) self-serving bias
D) provisionalism
E) stability

Accepted Answer

Ethnocentrism is a form of certainty language that assumes one's own culture and its norms are superior to those of others. It tends to judge other cultures based on the standards and values of one's own culture. This leads to a lack of understanding and appreciation for cultural diversity, leading to misunderstandings and conflicts.

Question 14

"The other group members seemed alarmed when you knocked over your chair and began cursing," is an example of __________.
A) an evaluative statement
B) an "I" message
C)descriptive communication
D) tentative language
E) strategic communication

Accepted Answer

The statement is simply describing what happened without offering an opinion or judgment, making it an example of descriptive communication.

Question 15

Which of the following is NOT a component of interpersonal conflict?
A) perceived incompatibility of goals or interests
B) interdependence
C) personal orientations toward conflict
D) destructive or constructive response
E)third party interventions

Accepted Answer

Third party interventions are not a component of interpersonal conflict, but rather a potential resolution or management strategy. The other options listed (perceived incompatibility of goals or interests, interdependence, personal orientations toward conflict, and destructive or constructive response) are all components of interpersonal conflict.

Question 16

During a heated discussion, Janet says to Scott, "There's no point in talking about this any further. I'm not going to change my mind." This language is an example of __________.
A) provisional communication
B)certainty communication
C) descriptive communication
D) evaluative communication
E) C and D

Accepted Answer

Janet's statement shows certainty and implies that she is not open to changing her perspective or considering different viewpoints, making it an example of certainty communication.

Question 17

Samantha says, "Arguments are terrible. I believe nobody can win when conflict breaks out." Samantha's orientation to conflict is best described as __________.
A) win-win
B) win-lose
C)lose-lose
D) exit
E) winner takes all

Accepted Answer

Samantha's statement reflects a belief that conflicts result in negative outcomes for all parties involved, which aligns with the "lose-lose" orientation to conflict. This perspective assumes that when a conflict occurs, it is detrimental to everyone involved, and there are no winners.

Question 18

Communication that expresses the speaker's feelings without disparaging anyone else is known as __________ communication.
A) ethnocentric
B) defensive
C) aggressive
D)assertive
E) disconfirming

Accepted Answer

Assertive communication allows the speaker to express their feelings and needs in a confident and clear manner without putting down or attacking others. This type of communication promotes mutual respect and understanding in a conversation. Ethnocentric, defensive, aggressive, and disconfirming communication involve negative behaviors that can harm relationships and hinder effective communication.

Question 19

Marking off peripheral issues for later discussion is called __________.
A) grace
B)bracketing
C) assertiveness
D) affirmation
E) responding

Accepted Answer

Bracketing refers to setting aside peripheral issues for later discussion, allowing for a focused conversation on the matter at hand. Grace, assertiveness, affirmation, and responding are not directly related to this concept.

Question 20

Which of the following is NOT a level of interpersonal confirmation?
A)ethnocentrism
B) recognition
C) endorsement
D) acknowledgment
E) all of the above are levels of confirmation or disconfirmation

Accepted Answer

Ethnocentrism is not a level of interpersonal confirmation. It is a mindset that one's own cultural group is superior to others, and it can lead to a lack of recognition or endorsement of individuals from different cultures. The other choices - recognition, endorsement, acknowledgment - are all levels of interpersonal confirmation.

Quiz 7: Creating Communication Climates

Which of the following communication behaviors contributes to a disconfirming climate?

Unlike Samantha, Shenika says, "I don't like to lose arguments. The way I figure it, when you have a disagreement there can be only one winner." Shenika's orientation to conflict is best described as __________.

"I need this report today, but if you can't get it done, that's all right," is an example of __________.

Kimberly is irritated that Julia left and borrowed her sweater without asking. Kimberly then plays the stereo loudly when Julia is trying to talk on the phone. This is an example of __________.

"I really know a lot more about this than you do, so you should listen to me." This comment is an example of communication that __________.

Which of the following statement(s) is (are) accurate about conflict between people in relationships?

The response to conflict that involves staying committed to a relationship despite differences is __________.

Which of the following is a guideline for creating and sustaining healthy communication climates?

Signaling openness to other points of view while recognizing that people from different cultures differ in thoughts, actions, and values is known as __________.

Which one of the following types of communication promotes defensiveness?

Communication that aims at manipulating a person or group for the benefit of the person manipulating is known as __________.

The emotional tone of a relationship between people who are interacting is known as the communication __________.

A form of certainty language that assumes our culture and its norms are the only right ones is __________.

"The other group members seemed alarmed when you knocked over your chair and began cursing," is an example of __________.

Which of the following is NOT a component of interpersonal conflict?

During a heated discussion, Janet says to Scott, "There's no point in talking about this any further. I'm not going to change my mind." This language is an example of __________.

Samantha says, "Arguments are terrible. I believe nobody can win when conflict breaks out." Samantha's orientation to conflict is best described as __________.

Communication that expresses the speaker's feelings without disparaging anyone else is known as __________ communication.

Marking off peripheral issues for later discussion is called __________.

Which of the following is NOT a level of interpersonal confirmation?