Question 1

Lucinda sighs, "I'm sick of talking about markets and products. I feel frustrated with the drudgery of this group." Lucinda's comment is which type of contribution?
A) task
B) procedural
C) climate
D)egocentric
E) dynamic

Accepted Answer

Lucinda's comment reflects her personal feelings and frustrations, which is characteristic of an egocentric contribution, focusing on her own emotions rather than the group's task or process.

Question 2

Next, Shiv says, "That's not how I see it. I think the research indicates that the market is pretty stable, but there are new competing products." Shiv's comment is which type of contribution?
A)task
B) procedural
C) climate
D) egocentric
E) dynamic

Accepted Answer

Shiv's contribution is focused on the task at hand, specifically on the interpretation of research findings and its implications for the market. His comment does not relate to the process of the discussion (procedural), the general mood and atmosphere (climate), his personal opinion (egocentric), or the ongoing changes and developments (dynamic).

Question 3

A group that exists to provide information and recommendations to an executive who makes the actual decisions is called __________.
A) a focus group
B) a project team
C)an advisory group
D) a quality circle
E) a decision making

Accepted Answer

An advisory group exists solely to provide information and recommendations to an executive or leader who ultimately makes the final decision. The other options (focus group, project team, quality circle, and decision-making) may be involved in decision-making to some degree, but they do not specifically exist to provide advice or recommendations to an executive.

Question 4

The degree of closeness among group members and a sense of group spirit are known as __________.
A)cohesion
B) groupthink
C) quality improvement teams
D) social climbing
E) norms

Accepted Answer

Cohesion refers to the degree of closeness among group members and a sense of group spirit. Group members who share a strong sense of cohesion are united in their pursuit of group goals, are committed to each other, and are more likely to work together effectively. Group cohesion can be influenced by factors such as group size, similarity among group members, and the level of competition among group members.

Question 5

The most significant potential disadvantages of group discussion are __________.
A) time required and excessive cohesion
B) time required and lack of leadership
C)conformity pressures and time required
D) conformity pressures and lack of leadership
E) lack of leadership and excessive cohesion

Accepted Answer

Conformity pressures can lead to groupthink, where group members prioritize consensus over critical analysis and independent thought. Additionally, group discussion can be time-consuming, particularly if the group lacks leadership or focus.

Question 6

Brian says in his work team, "I think we need to finish talking about the history of this issue before we get into possible solutions." Brian made which type of contribution to discussion?
A) task
B)procedural
C) climate
D) egocentric
E) dynamic

Accepted Answer

Brian's statement focuses on the process or method of the discussion, suggesting a need to follow a certain order (discussing the history before moving on to solutions), which is characteristic of a procedural contribution.

Question 7

Three or more people who interact over time, depend on one another, and follow shared rules of conduct to reach a common goal are known as a __________.
A)group
B) special group
C) team
D) focus group
E) quality circle

Accepted Answer

A group is defined as three or more people who interact over time, depend on one another, and follow shared rules of conduct to reach a common goal.

Question 8

Group norms __________.
A) are established protocols
B) are guidelines that regulate how group members act
C) are established by the group leader
D) grow directly out of interactions within a group
E)b and d

Accepted Answer

Group norms are guidelines that regulate how group members act and they grow directly out of interactions within a group. They are not established protocols or established by the group leader, although the leader may influence the development of group norms. Therefore, the best choice is E, as it accurately reflects the nature of group norms.

Question 9

Beacon Pharmaceutical is launching a new migraine medication. In order to figure how to make the product more successful, Beacon Pharmaceutical has created a team of scientists and doctors, as well as product design, advertising, and marketing personnel. This is known as a __________.
A) product innovator team
B)project team
C) marketing team
D) decision team
E) research team

Accepted Answer

The situation described suggests that Beacon Pharmaceutical has created a team with a specific project goal, which would make the best choice the "project team" (option B). The other options (product innovator team, marketing team, decision team, and research team) are not specific enough to the situation described.

Question 10

Marnie was used to getting her way. She had a way with people and could charm almost anyone into going along with her. Not only was she pleasant and vivacious, she had a reputation of being trustworthy that appealed to those around her. This enabled her to rely strongly on __________.
A) coercive power
B) legitimate power
C) expert power
D)referent power
E) group power

Accepted Answer

Marnie's ability to charm and be trusted indicates that she relies strongly on referent power, which stems from an individual's personal characteristics and the respect and admiration they receive from others. Coercive power is based on the ability to use punishment or threats to influence others, legitimate power is based on one's formal position or title, expert power is based on one's specialized knowledge or skills, and group power is based on the collective influence of a group. None of these options seem to align with Marnie's situation.

Answer: True (assuming the statement is accurate and supported by evidence)

Question 11

Potential advantages of group discussion over individual work include ALL EXCEPT which of the following?
A) greater creativity
B) greater commitment to decisions made
C) greater resources on which to draw
D) greater thoroughness
E)all of the above are potential advantages of groups

Accepted Answer

All the options listed (greater creativity, greater commitment to decisions made, greater resources on which to draw, greater thoroughness) are recognized potential advantages of group discussion over individual work, indicating that all of the above are indeed potential advantages of groups.

Question 12

A group of employees that generates suggestions for improving operations at a company is called a(n) __________.
A) focus group
B) project team
C) advisory group
D)quality improvement team
E) brainstorming group

Accepted Answer

A quality improvement team is specifically designed to generate suggestions for improving operations at a company. A focus group is a group of individuals brought together to provide feedback on a specific product or service. A project team is assembled to work on a specific project. An advisory group provides advice to management on various issues. A brainstorming group is designed to generate new ideas and solutions to problems.

Question 13

The attempt to increase personal status in a group by winning the approval of high-status members is known as __________.
A) group think
B) power over
C)social climbing
D) power to
E) synergy

Accepted Answer

Social climbing involves trying to increase one's own social status within a group by gaining the approval of high-status members. Group think refers to a phenomenon where group members prioritize consensus and harmony over critical thinking and individual decision making. "Power over" and "power to" are typically used to describe the dynamics of power and authority within a group, rather than individuals seeking to increase their own status. Synergy refers to the mutually beneficial interaction of individuals or groups working together towards a common goal.

Question 14

In response to Brian's suggestion, Virginia says, "I agree with Brian's suggestion about how we should proceed. Thanks for keeping us on track, Brian." Virginia made which type of contribution?
A) task
B) procedural
C)climate
D) egocentric
E) dynamic

Accepted Answer

The answer of In response to Brian's suggestion, Virginia says,...

Question 15

A special kind of group characterized by different and complementary resources of members and by a strong sense of collective identity is referred to as a(n) __________.
A) group
B) special group
C)team
D) focus group
E) quality circle

Accepted Answer

The description given matches the characteristics of a team as opposed to a regular group, focus group or quality circle. While these other types of groups may have some level of shared resources among members or a sense of identity, it is not as strong or complementary as in a team. Therefore, choice C is the best answer.

Question 16

In describing how she sees her work as a team leader, Robin says that her goal is to help members reach their goals and accomplish objectives that advance them. Robin is expressing which orientation to power?
A)power to
B) power over
C) power for
D) derived power
E) earned authority

Accepted Answer

Robin's goal to help team members reach their goals and advance them aligns with the "power to" orientation, which focuses on empowering others.

Question 17

JD, Mark, and Kevin are in the Spanish Club and have to work on a theme for the upcoming club parade. They decide to at first let their imaginations go wild and to withhold any criticism at even seemingly bizarre ideas. These three appear to be acting as a(n) __________.
A) advisory group
B) facilitating group
C) agenda-setting group
D) focus group
E)brainstorming group

Accepted Answer

The three individuals are engaging in an activity commonly known as brainstorming - a technique used to generate a variety of ideas in a short amount of time without any criticism or judgment. Therefore, they are acting as a brainstorming group.

Question 18

Sol wanted to impress his boss. He planned ahead, read-up on the topics that would be covered at the next conference meeting, and worked out a strategy with a co-worker so that he could talk more during the meeting. Sol's attempt at gaining more power is called __________.
A) power over
B) power to
C)social climbing
D) group think
E) none of the above

Accepted Answer

Sol's actions are indicative of social climbing, which involves trying to improve one's status or influence within a group or organization.

Question 19

Which of the following is (are) characteristic(s) of disruptive conflict in groups and teams?
A) personal attacks on another member
B) focus on issues of self-interest
C) open climate
D) win-win approach
E)a and b

Accepted Answer

Personal attacks on another member and focus on issues of self-interest are common characteristics of disruptive conflict in groups and teams. Open climate and win-win approach are characteristics of constructive conflict.

Question 20

Disruptive conflict in groups or teams is marked by communication that __________.
A) is competitive
B) attempts to wield influence
C) reflects a self-interested focus
D) fosters defensiveness
E)all of the above

Accepted Answer

Disruptive conflict in groups or teams involves communication that is competitive, attempts to wield influence, reflects a self-interested focus, and fosters defensiveness. Therefore, all of the above options are correct.

Quiz 11: Communication in Groups and Teams

Lucinda sighs, "I'm sick of talking about markets and products. I feel frustrated with the drudgery of this group." Lucinda's comment is which type of contribution?

Next, Shiv says, "That's not how I see it. I think the research indicates that the market is pretty stable, but there are new competing products." Shiv's comment is which type of contribution?

A group that exists to provide information and recommendations to an executive who makes the actual decisions is called __________.

The degree of closeness among group members and a sense of group spirit are known as __________.

The most significant potential disadvantages of group discussion are __________.

Brian says in his work team, "I think we need to finish talking about the history of this issue before we get into possible solutions." Brian made which type of contribution to discussion?

Three or more people who interact over time, depend on one another, and follow shared rules of conduct to reach a common goal are known as a __________.

Group norms __________.

Beacon Pharmaceutical is launching a new migraine medication. In order to figure how to make the product more successful, Beacon Pharmaceutical has created a team of scientists and doctors, as well as product design, advertising, and marketing personnel. This is known as a __________.

Marnie was used to getting her way. She had a way with people and could charm almost anyone into going along with her. Not only was she pleasant and vivacious, she had a reputation of being trustworthy that appealed to those around her. This enabled her to rely strongly on __________.

Potential advantages of group discussion over individual work include ALL EXCEPT which of the following?

A group of employees that generates suggestions for improving operations at a company is called a(n) __________.

The attempt to increase personal status in a group by winning the approval of high-status members is known as __________.

In response to Brian's suggestion, Virginia says, "I agree with Brian's suggestion about how we should proceed. Thanks for keeping us on track, Brian." Virginia made which type of contribution?

A special kind of group characterized by different and complementary resources of members and by a strong sense of collective identity is referred to as a(n) __________.

In describing how she sees her work as a team leader, Robin says that her goal is to help members reach their goals and accomplish objectives that advance them. Robin is expressing which orientation to power?

JD, Mark, and Kevin are in the Spanish Club and have to work on a theme for the upcoming club parade. They decide to at first let their imaginations go wild and to withhold any criticism at even seemingly bizarre ideas. These three appear to be acting as a(n) __________.

Sol wanted to impress his boss. He planned ahead, read-up on the topics that would be covered at the next conference meeting, and worked out a strategy with a co-worker so that he could talk more during the meeting. Sol's attempt at gaining more power is called __________.

Which of the following is (are) characteristic(s) of disruptive conflict in groups and teams?

Disruptive conflict in groups or teams is marked by communication that __________.