Which of the following is true about very loyal customers?
A) There is no downside to having these types of customers.
B) These customers have more extreme reactions in the event of failures in product performance or customer service.
C) There is one downside to having these types of customers, which is that they tend to react badly to innovation.
D) None of the given answers are correct.
Correct Answer:
Verified
Q38: Brand loyalty differs from repeat purchase behaviour
Q39: Which of these examples does not illustrate
Q40: Which of the following are ways in
Q41: By inspiring a very high degree of
Q42: Consumers who do not complain directly to
Q44: How may the level of symbolic performance
Q45: Which of the following is true about
Q46: What is relationship marketing and which are
Q47: Define post-purchase dissonance and explain the probability
Q48: Which of the following is not a
Unlock this Answer For Free Now!
View this answer and more for free by performing one of the following actions
Scan the QR code to install the App and get 2 free unlocks
Unlock quizzes for free by uploading documents