The New York Metropolitan Transit Authority (MTA)did not need to open another airport for almost two decades,even though air traffic had tripled because of productivity gains derived from improved IT systems.IT systems added by the MTA played critical roles in ticket reservations,passenger and luggage check-in,crew assignment and scheduling,runway maintenance and management,and gate assignments.This case illustrates that:

Question

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The case highlights the productivity gains derived from improved IT systems, which are intangible benefits. These benefits were critical in managing air traffic despite a surge in numbers, demonstrating that intangible benefits can be significant and complex. Option B is incorrect as the case does not focus on tangible benefits, which are associated with measurable and visible gains. Option C is incorrect, as there is no mention of high tangible costs or quick payoffs. Option D is also incorrect, as there is no mention of high intangible costs or quick payoffs.

The New York Metropolitan Transit Authority (MTA)did Not Need to Open