Exhibit 13.1
The following questions are based on the output below.
A store currently operates its service system with 1 operator. Arrivals follow a Poisson distribution and service times are exponentially distributed. The following spreadsheet has been developed for the system.
-A renege refers to
A) a customer who refuses to join the queue.
B) a customer who refuses service by a specific server.
C) a customer who joins the queue but leaves before service is complete.
D) a customer who requires extra service time.

Question

Exhibit 13.1
The following questions are based on the output below.
A store currently operates its service system with 1 operator. Arrivals follow a Poisson distribution and service times are exponentially distributed. The following spreadsheet has been developed for the system. 
-A renege refers to
A) a customer who refuses to join the queue. 
B) a customer who refuses service by a specific server. 
C) a customer who joins the queue but leaves before service is complete. 
D) a customer who requires extra service time.

Quizplus · Accepted Answer

A renege refers to a customer who joins the queue but leaves before service is complete. This is shown in the spreadsheet output under the column labeled "Customers Lost to Queue (Renege)".

Exhibit 13.1 The Following Questions Are Based on the Output Below