Question 1

Division managers, regional managers, and branch managers are known as:

Accepted Answer

Division, regional, and branch managers are all considered middle managers as they are responsible for coordinating and executing specific functions within the organization. First-line managers are typically supervisors who oversee the work of nonmanagerial employees, while top managers are responsible for overall strategic direction and decision-making.

Question 2

Which of the following is one of the quality of work life (QWL) issues?

Accepted Answer

Quality of work life (QWL) issues include being respected and valued, fair pay, safe work conditions, and opportunities to learn. All of the options listed in the question are examples of QWL issues.

Question 3

Which of the following would a middle manager report to?

Accepted Answer

Middle managers typically report to higher-level executives such as vice presidents.

Question 4

The three levels of management are:

Accepted Answer

The three levels of management are top, middle, and first-line. These levels are based on the hierarchy within an organization, with top-level managers being responsible for setting overall strategy and direction, middle-level managers responsible for implementing and coordinating that strategy, and first-line managers responsible for overseeing the work of non-managerial employees.

Question 5

The upside down pyramid clearly shows that the job of top level managers is to support:

Accepted Answer

The upside down pyramid model suggests that top level managers support all levels below them, including middle managers, first line managers, and operating workers, to ensure effective organizational functioning.

Question 6

The process of arousing enthusiasm and inspiring efforts to achieve goals is called:

Accepted Answer

Arousing enthusiasm and inspiring efforts to achieve goals is a crucial aspect of leadership. Planning, organizing, and controlling are all important functions of management, but they do not necessarily involve the same level of motivation and inspiration as leadership.

Question 7

The managerial function focused on measuring performance and correcting as necessary is known as the:

Accepted Answer

The control function involves measuring performance and correcting as necessary to ensure that plans are being accomplished in a satisfactory manner. This function is critical for managers to monitor progress, identify areas for improvement, and take necessary actions to correct deviations from standards.

Question 8

The process of assigning tasks, allocating resources, and coordinating the activities of individuals and groups is known as:

Accepted Answer

Organizing involves the process of assigning tasks, allocating resources, and coordinating the activities of individuals and groups. Planning involves setting goals and determining how to achieve them. Leading involves inspiring and motivating people to work towards common goals. Controlling involves monitoring progress and taking corrective actions as needed.

Question 9

Tom is responsible for a group of manufacturing assembly workers who report to him. Tom is a __________ manager.

Accepted Answer

Tom is responsible for a group of manufacturing assembly workers who report directly to him, therefore he is a first-line manager.

Question 10

A person who guides the performance of an organization as a whole or of one of its major parts is called a:

Accepted Answer

A top-level manager is responsible for guiding the performance of an organization as a whole or of one of its major parts. Supervisors and first-line managers typically have more limited responsibilities, while middle managers are responsible for specific departments or areas within an organization.

Question 11

When managers __________, they stay in contact with people as they work, gather and interpret information on performance results, and use this information to make adjustments.

Accepted Answer

Control is the management function that involves monitoring performance and making adjustments as necessary. This requires staying in contact with people and gathering information on performance results. Planning involves setting goals and determining the best course of action, leading involves guiding and motivating people, and organizing involves arranging resources and structuring work processes. While these functions are important, controlling is the best fit for the description provided.

Question 12

Managers who oversee the work of large departments or divisions consisting of several smaller teams are called:

Accepted Answer

Middle managers typically oversee larger departments or divisions, and are responsible for managing multiple teams and coordinating with other departments. Supervisors typically oversee one specific team or area, while first line managers oversee multiple teams or areas within a department. Directors may have higher level strategic responsibilities and may oversee multiple middle managers, but may not be directly involved in day-to-day management of smaller teams.

Question 13

A person who supports and is responsible for the work of others is called a(n) __________.

Accepted Answer

A manager is a person who supports and is responsible for the work of others, while a leader can inspire and motivate others but may not necessarily be responsible for their work. Employees are those who work under the direction and supervision of a manager. Shareholders own a stake in a company but are not necessarily involved in its day-to-day operations or management.

Question 14

Top level managers focus on:

Accepted Answer

Top level managers are responsible for setting the overall strategic direction of the organization, which involves long term planning and goal setting. They are not focused solely on short term plans or day-to-day operations, and they may work closely with the board of directors but they are not the same. Middle managers are responsible for implementing the plans and strategies set by top level management.

Question 15

When a manager acts as a resource allocator or negotiator for his/her organization, she is acting in a(n) __________ role.

Accepted Answer

The decisional role involves making decisions, allocating resources, and negotiating with others. The other role options are not as relevant to these actions.

Question 16

__________ is the requirement to show performance results to a supervisor.

Accepted Answer

Accountability is the requirement to show performance results to a supervisor. It involves taking ownership and responsibility for one's actions and decisions, and being answerable to others for the outcome of those actions.

Question 17

The primary responsibility of the board of directors is to __________.

Accepted Answer

The board of directors is responsible for overseeing the affairs of the organization, including setting strategic direction, ensuring financial stability, and hiring and evaluating top management. They are not responsible for making daily operational decisions or doing tactical planning. It is important to note that while the board provides oversight and guidance to top management, they do not tell them what to do.

Question 18

Effective managers help others to achieve high performance and __________ in their work.

Accepted Answer

Effective managers focus on creating a positive work environment and helping their employees to become satisfied with their work. This often leads to high performance and improved outcomes for the organization. Salary, profits, and rewards are all important factors, but they are not the primary focus of effective management.

Question 19

Which of the following management issues is most associated with the concept of "quality of work life" or QWL?

Accepted Answer

Quality of work life (QWL) is a management approach that seeks to enhance the employee's job satisfaction, productivity, and personal well-being. Therefore, job satisfaction is the management issue most closely associated with QWL. Continuous improvement, total quality management, and customer service are management approaches that aim to enhance overall organizational effectiveness but are not necessarily focused on improving the employee's job satisfaction and well-being.

Question 20

Managers have a(n) __________ on those who report to them.

Accepted Answer

Managers have a dependency on those who report to them because they rely on their team to complete tasks and achieve organizational goals.

Quiz 1: Managers and the Management Process: Everyone Becomes a Manager Someday