The Balanced Scorecard is a technique of performance management that establishes and monitors four dimensions of performance:
A)Financial,strategic,operational,and ethical performance
B)Financial,customer,internal,and learning/innovation performance
C)Profit,sales,productivity,and asset management performance
D)Shareholder,customer,employee,supplier,and social performance

Question

Quizplus · Accepted Answer

The Balanced Scorecard technique monitors four dimensions of performance: financial, customer, internal, and learning/innovation performance. Option A includes ethical performance, which is not one of the four dimensions of the Balanced Scorecard. Option C includes profit and asset management performance, which can be considered as financial performance, but does not cover the other dimensions. Option D includes additional performance areas like employees, suppliers, and social performance which are not part of the four dimensions of the Balanced Scorecard.

The Balanced Scorecard Is a Technique of Performance Management That