Tom is counseling an employee who is facing corrective discipline for a serious error in judgment on the job.The employee is very upset.Tom is trying to understand how the employee feels and strives to tell the employee he knows that this is a tough time and that the employee is upset.Tom is using ________ to improve his communication with the employee.

Question

Quizplus · Accepted Answer

Tom is using empathy to understand and acknowledge the employee's emotional state. Feedback, clear organization, and ambiguity are not directly mentioned in the scenario.

Tom Is Counseling an Employee Who Is Facing Corrective Discipline