Perhaps the most significant actions on-line companies can take to bolster their customer service efforts are:
A) providing a quick online checkout process.
B) creating a well-staffed and well-trained customer response team.
C) offering a simple return process.
D) All of the above
Correct Answer:
Verified
Q12: For many entrepreneurs,the barrier for launching e-commerce
Q13: KHA.com started selling sporting goods designed for
Q14: Perhaps the most visible impact of the
Q15: One of the Internet's greatest strengths is
Q16: Before launching an e-commerce,the business owner should
Q18: _ suits many e-tailers perfectly.
A)Drop-shipping
B)Virtual shipping
C)Customer shipping
D)Group
Q19: The items purchased most often online are:
A)apparel.
B)computer
Q20: After launching the Web site,the companies must
Q21: The average conversion rate is:
A)10 percent.
B)3)2 percent.
C)less
Q22: Which of the following is correct?
A)Make it
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