Truly customer-oriented companies seek to go beyond customer satisfaction,striving for customer astonishment.

Question

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Customer-oriented companies aim to exceed customer expectations by creating "wow" moments and experiences that leave customers pleasantly surprised and satisfied. This goes beyond just satisfying their needs and wants, but rather creating memorable interactions that make customers feel valued and appreciated. This is why the term "customer astonishment" is often used to describe the ultimate goal for customer-oriented companies.

Truly Customer-Oriented Companies Seek to Go Beyond Customer Satisfaction,striving for Customer