In ____________ services,where much of the firm's expertise is hidden,firms may need to illustrate equipment,procedures,and employee activities that are taking place ____________.
A)high-contact; front-stage
B)low-contact; backstage
C)high-contact; backstage
D)low-contact; front-stage
E)high-contact; intangibly

Question

Quizplus · Accepted Answer

In low-contact services, much of the firm's expertise is hidden from the customer, occurring backstage, away from the customer's view.

In ____________ Services,where Much of the Firm's Expertise Is Hidden,firms